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Featured articles, hot off the press!
Busting the Bias – How You Can Improve Your Employees’ Confidence in Performance Reviews
The existence of fair and frequent performance reviews in the workplace today seems to be few and far between The most recent Global HR Research Report by Betterworks found that less than 1 in 3 employees believe performance reviews are fair and equitable. Most...
The HR Burnout Crisis: How To Address the Stress
The HR burnout crisis has reached alarming levels in recent years, exacerbated by the COVID-19 pandemic. The role of HR has significantly evolved, with HR professionals now finding themselves at the forefront of managing the well-being of the workforce. This has...
Scoring Employee Competence – Why Likert Scales and Psychometric Testing Fall Short
In working with customers and behavioral scientists over many years, we have learned that the use of Likert scales and psychometric testing methodologies for scoring employee competence is problematic because of several reasons: Response Bias: Likert scales rely on...
Why Current Methods of Measuring Employee Performance Are Flawed
Measuring employee performance is critical for organisations to identify strengths and areas for improvement and make informed decisions about promotions and training. However, traditional methods of measuring employee performance are often flawed, leading to...
The effectiveness of assessing competence
How do you react to the thought of the annual performance review? Does it fill you with dread, the banality of it all, the mismatched competency framework that never really took into consideration what you or your team actually do? I used to live in dread of those...
From value creator to trusted advisor
If you have ever read anything about creating the ideal salesperson, you will have seen discussions on becoming a Trusted Advisor. They all make it clear that this is something to aspire to, something that can be achieved by knowing things through your business and...
The horrific state of the annual performance review
Performance reviews are arguably the most disliked process in your business. Throughout the year, we track employee behaviors and activity, the number and quality of meetings they conduct, the volume of calls they make, how many keywords they use, closed cases, and so...
Why Personality testing is a poor indicator for Job Fit
In this article, CPTO Jason Watson explores three limitations of personality testing and why it may not be the best approach to determine job fit. It is important to acknowledge that personality trait assessments, such as DISC and MBTI, have become increasingly...