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Featured articles, hot off the press!
From value creator to trusted advisor
If you have ever read anything about creating the ideal salesperson, you will have seen discussions on becoming a Trusted Advisor. They all make it clear that this is something to aspire to, something that can be achieved by knowing things through your business and...
The horrific state of the annual performance review
Performance reviews are arguably the most disliked process in your business. Throughout the year, we track employee behaviors and activity, the number and quality of meetings they conduct, the volume of calls they make, how many keywords they use, closed cases, and so...
Why Personality testing is a poor indicator for Job Fit
In this article, CPTO Jason Watson explores three limitations of personality testing and why it may not be the best approach to determine job fit. It is important to acknowledge that personality trait assessments, such as DISC and MBTI, have become increasingly...